Frequently Asked Questions

Everything you need to know about our natural hygiene and beauty essentials.

Are your products safe for sensitive skin?

Yes, all The Butters Hygienics products are formulated with plant-based ingredients and are free from harsh synthetics, making them ideal for sensitive skin types.

How long does shipping usually take?

Orders are typically processed within 2-3 business days. Domestic shipping usually takes 3-7 business days depending on your location.

What is your return policy?

Due to the personal nature of our products, we cannot accept returns on opened items. However, if your order arrives damaged, please contact us within 48 hours for a replacement.

Are your products vegan and cruelty-free?

Absolutely. We never test on animals, and we do not use any animal-derived ingredients in our formulations.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.

How should I store my natural body butters?

Because we use natural oils, our products can melt in high heat. We recommend storing them in a cool, dry place away from direct sunlight to maintain their texture.